PC Technician Coordinator - Housing May Be Available
Northstar California Resort
- Truckee, CA
- $20.08-28.49 per hour
- Permanent
- Full-time
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
- Housing: May Be Available
- Expected Pay Range: $20.08 - $28.49 / hour
- Shift Availability: Full Time
- Skill Level: Senior
- Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
- Adhere to company safety policies and procedures.
- Engage in company trainings and initiatives to support safety.
- Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
- Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
- Mentor/share job knowledge with junior PC Techs.
- Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
- Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
- Provide support for resort and remote-location sales points and peripherals.
- Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
- Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
- Create and maintain accurate documentation and SOPs, as assigned.
- Strive for continual improvement and growth by actively participating in company and IT-specific training.
- Suggest and implement new ideas and tactics for improving user support and the guest experience.
- Develop working knowledge of Vail Resorts IT organizational structure and processes.
- Mentor and share job knowledge/skills with junior PC Techs.
- Assist with procurement.
- Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
- Perform tasks with integrity by always doing the right thing.
- Engage and support the community--contribute to its success.
- Promote all company values. Be Inclusive:
- Welcome and engage with all guests and coworkers.
- Support and engage in the company's diversity, equity and inclusion efforts.
- Maintain a positive attitude with all aspects of the job.
- Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
- Other duties and projects as assigned.
- Positive, enthusiastic, and friendly.
- Solution oriented with desire to learn new skills.
- Familiar with technology support in an enterprise environment.
- Able to work independent and prioritize work load.
- Ability to sit and stand for long periods of time.
- Able to move 50 lbs (with assistance if needed).
- Should be able to work a schedule that can include weekends and holidays.
- Ability to ski or snowboard at intermediate level, or desire to learn.
- High School Diploma or GED.
- Valid US driver's license
Reference Date: 03/13/2024
Job Code Function: IT Support