Business Excellence Manager
Kew Green Hotels
- Reading
- £37,000 per year
- Permanent
- Full-time
- Setting and achieving revenue and guest satisfaction targets.
- Managing budgets, controlling expenditure and overseeing major events.
- Recruiting, training and managing hotel employees.
- Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
- Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
- Strong Leadership: The ability to lead and inspire a team, fostering positive work environment.
- Exceptional Communication: Effective communications skills to interact with guests, employees and stakeholders.
- Financial Acument: A solid understanding of budget management and the ability to drive revenue while controlling costs.
- Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
- Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety and licensing compliance.
- Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
- Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.
- Annual Conference Event and Awards
- Attractive discounts across many major retailers, restaurants, and events - you can save £500 a year (or more) on your grocery shopping!
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
- Robust career development opportunities and support for personal growth