Customer Support Officer

Supertemps

  • Conwy, Conwy
  • £11.98 per hour
  • Temporary
  • Full-time
  • 27 days ago
Join a well-established organisation providing high levels of customer care and administrative support throughout the department.In the Customer Support Officer job, you will be:
  • Providing accurate and consistent advice to customers, ensuring that they understand the action which will be taken
  • Delivering an effective Customer Support Service for the department
  • Responding to and dealing with customer queries ensuring you convey a genuine desire to help and support guaranteeing all queries are answered to the customer's satisfaction
  • Assisting with reception duties and the administration of a number of services throughout the department including receiving and logging payments, maintaining databases and handling confidential information
To be considered for the Customer Support Officer role you must have:
  • Previous customer service and administration experience, ideally within an office environment
  • Strong IT skills particularity working with Microsoft Office IT Packages and keyboard skills demonstrating speed and accuracy
  • Excellent listening skills, demonstrate the ability to listen patiently and empathise with the customer's situation
  • Proven customer handling skills, ability to prioritise customer needs and remain calm under pressure
  • The ability to communicate in Welsh (Desirable)
This is a full time, Monday to Friday role for a temporary period of initially 12 weeks. and the role is based within the County of Conwy.It's based in Mochdre and is on an hourly rate of £11.98 per hour plus any accrued holiday time whilst on the assignment.If you are an ambitious individual looking for a new challenge then we would love to hear from you.Supertemps Limited is acting on behalf of our client as an employment business.QualificationsNot SpecifiedBenefitsNot Specified

Supertemps