Technical Support Specialist (In Office)
Xplornet
- Cornwall, ON
- Permanent
- Full-time
- Pays $19.70/hr, additional $3.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Strong focus on internal promotion, career path development and training" /> Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore's growing team of Technical Support Specialists in our Cornwall, ON office!
- Pays $19.70/hr, additional $3.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Strong focus on internal promotion, career path development and training" />
Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore's growing team of Technical Support Specialists in our Cornwall, ON office!Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.We offer:
- Pays $19.70/hr, additional $3.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Strong focus on internal promotion, career path development and training
- Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
- Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
- Completion of post-secondary education in a related field (or equivalent level of experience)
- Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
- Previous customer service experience is an asset
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
- Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
- Self-motivated and driven with good time management and organizational skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Bilingualism is an asset (French/English)