Customer Service Team Leader (GR/RO)
MSX International
- Budapest
- Állandó
- Teljes munkaidő
- Lead, coach, and mentor a team of customer service representatives
- Set clear performance goals and expectations for the team, ensuring adherence to company policies and procedures.
- Conduct regular team meetings to discuss performance metrics, updates, and new initiatives.
- Monitor team members' interactions with customers to maintain quality service standards and identify areas for improvement.
- Attend meetings as required by the management or agreed with the client.
- Coordinate with the trainers and SMEs and deliver training sessions if needed.
- Provide ongoing coaching and development opportunities.
- Handle complex customer complaints and issues that require escalation beyond the team.
- Mediate conflicts within the team, fostering a harmonious and cooperative work environment.
- Proven experience in Customer Service
- Proven experience in People and Client Management
- Proven experience in driving productivity and keeping to deadlines
- High-level English language proficiency is mandatory (knowledge of Greek/Romanian is an advantage)
- Ability to multitask with flexible attitude
- Excellent communicator
- Self-Starter
- MS Office experience - Excel and PowerPoint skills a must
- Automotive experience is an advantage
- 40 hours per week
- Monday - Friday
- Hybrid working method
- Flexible working environment, including work from home days
- Modern office situated in Budapest.
- A professional but relaxed working environment, as part of a welcoming and diverse tea
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance