Team Leader - Call Centre

Mana Resourcing

  • Wigston, Leicestershire
  • £37,000 per year
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
JOB TITLE: Team Leader - Call Centre
LOCATION: Leicester
SALARY: £37,000 + profit shareThe COMPANY
Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.The ROLE
The successful Team Leader will be required to do the following:
  • You will be in charge of a team of 11 staff who are providing HR and employment law advice to different companies.
  • To mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients.
  • You will offer your team second opinions on HR matters.
  • Provide leadership and support to colleagues and peers.
  • Manage all team absences / sickness/lateness/holidays/ disciplinaries.
  • Conduct performance reviews.
  • Be involved in the recruitment of your team.
  • To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.
CANDIDATE
Our client is looking for a strong Manager with the following experience and attributes:
  • You will need an HR background.
  • Management experience is needed, but HR experience is more important.
  • Experience of dealing with grievance, holidays, sickness, disciplinaries etc.
  • A willingness to learn and the ability to communicate effectively within the team.
  • You will be a motivator and get the best out of your team.
Ability to remain professional in a fast-paced environment.This role is commutable from:
Hinckley
Atherstone
Nuneaton
Coventry
Bedworth
TamworthALTERNATIVE JOB TITLES: Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service Manager
INCAL1Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service Manager

Mana Resourcing