Product Support Lead - AML web3 platform - Full remote

Data Recrutement

  • Nantes, Loire-Atlantique
  • CDI
  • Temps-plein
  • Il y a 29 jours
  • Postuler facilement
The Startup :A digital identity and compliance management platform for web3The startup belongs to a web3 ecosystem of 5 startups * The product went live in November 2023 with great successOffices in Switzerland, France and HollandStrong multicultural team coming from best companies in EuropeFull remote positionPosition :The company is looking for a senior Product Support to join the product team.
  • Reporting : Head of Product
  • Internal interaction : Product, Tech, Compliance
In this role you will:
  • Help customers derive value from the solution by being a product expert and problem solver
  • You are a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers.
  • You’ll contribute to improving processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and introducing new tools
  • You take the initiative and love investigating and solving problems to answer questions. This is not basic customer service
  • Strive for scale by building templates, processes and documentation
  • Help building a customer success & support team to scale the organization
RequirementsYou have 3+ years of experience in one or more of the following: Technical support role in the SaaS world, Technical CSM...You have excellent written and interpersonal skills.You have general technical know-how (API, SDK) and an affinity for learning new software.You have strong project management skillsComfortable working in a remote, fast-paced environment as part of an international team.BenefitsCompetitive salary with equityFull remote positionHealth Care InsurancePaid HolidaysSélectionné par Renaud De CockTalent Partner Directorrenaud@datarecrutement.fr

Data Recrutement