Product Support Lead - AML web3 platform - Full remote
Data Recrutement
- Nantes, Loire-Atlantique
- CDI
- Temps-plein
- Reporting : Head of Product
- Internal interaction : Product, Tech, Compliance
- Help customers derive value from the solution by being a product expert and problem solver
- You are a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers.
- You’ll contribute to improving processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and introducing new tools
- You take the initiative and love investigating and solving problems to answer questions. This is not basic customer service
- Strive for scale by building templates, processes and documentation
- Help building a customer success & support team to scale the organization