Helpdesk Support Specialist
Storm Recruitment
- Wicklow
- €37,000 per year
- Permanent
- Full-time
- Providing technical support to clients via telephone, email and web services.
- Analysing customer queries and formulating plans of action to resolve issues quickly and effectively.
- Identifying, evaluating and prioritising customer support queries,
- Utilizing all technical resources to assist customer requests.
- Demonstrating and promoting exceptional customer service at all contact points.
- Demonstrated experience in a helpdesk/support role is essential.
- A qualification or strong demonstrated interest in a technical/IT field.
- Analytical approach to problem solving and decision making.
- Excellent communication skills, with the ability to deal with difficult customers/situations professionally and calmly.
- Strong time management skills and comfortable working in a high pressure, fast paced environment.