Assistant Manager (Duty Manager) - Hotel Chadstone Melbourne MGallery
Accor
- Chadstone, VIC
- $72,730 per year
- Permanent
- Full-time
- Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience - every guest, every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Take responsibility for the health and safety of all patrons, guests and staff members.
- Previous Front Office experience in the hotel industry is essential, with knowledge of the luxury market preferred.
- An uncompromising commitment to providing an exceptional experience for our guests
- A natural, bright and bubbly customer service style that sets you apart from the rest
- Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious
- Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights' accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Live in Melbourne's South-East? Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australia's largest hospitality group - Accor
- Industry-leading training and development opportunities with Accor Academy
- Work your way at Accor with flexible work arrangements
- Be part of a dynamic hotel environment with a supportive and fun team