. Commitment and drive for targets . Research and Decision-making ability . Adaptable & Flexible. . Communication with Client . Customer service Focus - Ability to empathize with the customer and prioritize requests . Should have good documentation skill . Ensure that the process transactions are processed as per Desk Top procedures . Ensure that the assigned targets in accordance with SLA are met . Ensure that the quality of the transactions is in compliance with predefined parameters . Provide the relevant process reports on a daily basis . Ensure adherence to established attendance schedules . Ensure adherence to Company Policies and Procedures