Operations and Delivery Leader

• Project Oversight: Manage the delivery of technology projects, ensuring timely, on-budget, and within-scope completion.
• Team Management: Lead both onshore and offshore teams, ensuring smooth project execution and fostering a collaborative environment.
• Operational Efficiency: Develop processes to enhance team effectiveness and efficiency.
• Client Relationship: Act as the main point of contact for clients, ensuring high levels of satisfaction and successful project outcomes.
• Performance Monitoring: Track project performance and address issues promptly to maintain progress.
• Leadership & Mentorship: Guide and support team members in their development and continuous improvement.
• Compliance: Ensure adherence to industry standards and best practices.
• Financial Management: Oversee a $30M/year budget, ensuring financial targets are met.
• SOW & Vendor Management: Manage the creation of Statements of Work (SOWs), vendor contracts, and negotiations of Master Service Agreements (MSAs).
• Global License Management: Ensure the effective management of global licenses for compliance and cost control.

• Technical Experience: Familiarity with enterprise digital commerce tools like Salesforce, SAP, and Shopify.
• Financial Acumen: Experience with large, complex, global budgets.
• Global Initiative Experience: Worked on multi-year, international projects with cross-functional teams.
• Self-Starting & Independent: Ability to manage multiple projects simultaneously with minimal supervision.
• Collaboration: Able to work effectively with virtual, globally distributed teams.
• Strong Problem-Solving & Analytical Skills: Skilled at tackling challenges creatively and strategically.
• Business Owner Mentality: A hands-on, results-driven approach to leadership.
• Team Player: Fosters collaboration and maintains a positive work environment.

Pertemps