Service Advisor
Perfect Placement
- Dover, Kent
- £28,000-34,000 per year
- Permanent
- Full-time
- Basic Salary Circa £28,000 - Flexible dependent on experience
- Monthly Bonus available, OTE £34,000
- Mon - Fri 08:00 - 18:00
- 1 in 2 Saturday Mornings 08:00 - 13:00
- Franchised Main Dealer
- A Competitive Basic Salary of up to £28,000 - Negotiable on experience
- A fantastic Bonus Structure
- 08:00 - 18:00 Mon - Fri
- 1 in 2 Saturday Mornings 08:00 - 13:00
- Full Training and Development
- A supportive Management Structure
- Discounted MOT and servicing
- Future Development Opportunities with a Large Group
- Advising customers on how to solve a problem with their vehicle.
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Producing estimating time and costs associated with repairs for customers.
- Handling customer complaints and responding to customer requests.
- Proving progress reports for customer ensuring vehicle is tracked through the workshop.
- Liaison with other members of staff
- Making Service available to the workshop for Vehicle Health Check Videos + Upselling
- Previous motor trade experience within a Service Advisor role or similar is essential.
- Experience with Kerridge/CDK/Keyloop or similar
- A good technical understanding and general knowledge of how Motor Vehicles work.
- Good communication skills
- Willingness to keep technical knowledge updated to provide the most efficient service possible.
- Confidence in processing payments,
- The ability to work on your own initiative and as part of a team,
- Confidence in problem solving.
- Full UK Driving Licence. - Preferably Clean