Work Planner
Octopus Energy
- Sheffield Nottingham
- Permanent
- Full-time
- Provide in-day support to the field workforce through the management of work levels.
- Assist in ensuring that the agreed work volumes are met and monitored throughout the day as required.
- Communicate to the appropriate teams in a timely manner with a view to securing additional appointments to maintain engineer productivity levels whilst taking into account local geography, mileage / travel time and engineer skill sets.
- Schedule & confirm appointments with customers via email/phone, ensuring relevant information is collated and inputted into the correct systems.
- Liaise with Team Managers to communicate and resolve day to day issues.
- Handle inbound/outbound calls to and from customers, technicians and team managers in a timely manner to support customers with their journey and resolve queries as appropriate.
- Monitor & manage shared emails to respond to customer queries, liaising with other team members/departments where necessary.
- Ideally, 1-2 years experience working in a fast paced environment where you have managed workloads and prioritised multiple tasks.
- Strong organisational skills for managing work levels and appointments efficiently.
- Effective communication abilities to liaise with field workers, team managers, and customers.
- Sharp problem-solving capabilities to address issues promptly and find solutions.
- Proficiency in using relevant systems for scheduling and tracking workflows.
- Full Clean Driving Licence as there will be travel to and from Sheffield to Nottingham offices.