Internship - Digital Operational Transformation - (M/F) - 6 months
AXA
- Puteaux, Hauts-de-Seine
- Stage
- Temps-plein
- Collaborate on customer relation management (CRM) and website development to improve efficiency and user engagement.
- Support the implementation of a robust visualization and filter function for funded projects on the website.
- Contribute to the design and implementation of a searching engine optimisation (SEO) strategy for the website in collaboration with the Communications and Media Performance team.
- Manage the CRM user experience optimization project
- Evaluate and enhance the relevant functions in CRM to facilitate effective information updates.
- Conduct monthly reviews of updated data in CRM with the team to ensure accuracy and relevance.
- Consolidate relevant KPIs to assist with quarterly performance review.
- Train, guide and influence the team to adopt a more digital-oriented approach to performance tracking
- Manage requests in CRM from institutions, applicants, and our funded researchers.
- Respond to emails from applicants regarding our grants.
- Review and update institution information in CRM
- Currently pursuing or recently completed a degree in a relevant field such as Business, Marketing, Information Technology, or Digital Innovation.
- Strong interest in digital transformation and technology adoption.
- Strong analytical and problem-solving skills with a keen eye for process optimization.
- Strong verbal and written communication skills, in English, work ability in French is a plus but not compulsory
- Organizational skills to manage multiple tasks, attention to detail, and the ability to prioritize in a changing environment, while still meeting deadlines
- Ability to work independently and in a team environment as a team player
- Knowledge in SEO, CRM and content management system (CMS) solutions is a plus
- Familiarity with philanthropy/insurance sector is a plus