Company: MMC CorporateDescription:MMC is seeking candidates for the Senior Analyst - Onsite Technical Support to work in our Aliso Viejo or Irvina, CA offices. This role will be 100% onsite.What can you expect?We are seeking a talented and motivated Desktop Support Analyst to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.You will you will be responsible for providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues to internal employees and clients across multiple operating companies and locations.What is in it for you?Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public goodWork in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their careerA fast-paced, exciting and friendly cultureCompetitive salary, benefits, 401K matching, retail discounts and much moreWe will count on you to:Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologiesProvide onsite support for walk-in colleagues at TechStopProvide onsite/remote desktop support & take Service Desk calls and chats supportPerforms activations and supports Mobile devicesPerform PC builds/reimages for new hires, refreshes, break-fix etcAssists with setup, and operation of audio visual hardware as; required by end userDetermines appropriate hardware/software based on corporate policy and end user requirementsUses corporate Incident Management System to record and track all support workResponds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issuesEscalates incident, and questions to appropriate support groupsSupports events, such as infrastructure changes, software releases and BRM etcProvides timely updates to Management about service issues, when appropriateDisconnects, moves and reconnects desktop technology hardware for single user, multi-user and office movesAssists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service TowersAssist with, installations, maintenance, troubleshooting and repairs of Office Telephony SystemsMaintains accurate hardware and software record using, Corporate Asset Management System for all corporate assetsMay assist with the procurement of hardware and software.Performs time tracking tasks, as requiredSupports team’s abilities and functions through positive customer relations.Contributes to, improvement/enhancement of processes and proceduresGains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team membersPerforms related duties as assigned by managementWhat you need to have:2+ years’ work related experience Required as a Desktop Support AnalystSuperior customer service skillsAbility to quickly and effectively diagnose and resolve technology issuesWork in a very busy and fast-paced environmentStay calm and level headed when under pressureStrong individual / team working ethicsExpress ideas clearly in both written and oral communicationsWork independently to plan, organize and prioritize one’s own activitiesFlexibility and availability to travel to various offices & work after hours if neededWhat makes you stand out?Possess positive attitudeBachelor’s degree preferred but not requiredSelf-motivatedStrong work ethicA+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.#LI-RB2The applicable base salary range for this role is $59,800 to $119,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
