Customer Service Representative - Blended

• Responding promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Providing technical assistance and support to customers experiencing software issues.
• Identifying and diagnosing technical problems, guiding customers through step-by-step solutions or escalating complex issues to appropriate teams.
• Documenting customer interactions, technical solutions, and issue resolution in the company's CRM system.
• Collaborating with cross-functional teams, including IT, product development, and operations, to address customer concerns and improve service delivery.
• Performing back-office tasks, including data entry, order processing, and administrative duties, as needed.
• Following up with customers to ensure their technical issues have been resolved to their satisfaction.
• Adhering to company policies and procedures while maintaining confidentiality and professionalism in all customer interactions.

• Completed at least 2 years of college education
• At least one (3) year of CSR and Back Office experience is an advantage but not required

• Experience with voice, email, and chat support
• Experience in back-office processes
• High degree of integrity - handling of sensitive information e.g. credit card details
• High degree of flexibility- be able to adjust to different work circumstances as the client sees fit
• High ability to self-learn - given the dynamic tasks plus ad hoc tasks where no proper training is given by the client
• Interest in Technology and its emerging line of businesses.
• Proficiency in MS Office and Excel
• Demonstrated competency in the following areas is also required:

• Attention to detail
• Analytical Skills
• Delivers the highest quality the first time
• Proven ability to work to deadlines and under pressure with a positive attitude
• Articulate in both written and verbal communication
• Take the initiative in a work setting, with varying positive success

• Above-average communication skills

Enshored