Data Center Operations Analyst
ServiceNow
- Roma
- Tempo indeterminato
- Full time
- Work as a valued member of a diverse multi-talented global team committed to both operational excellence and self-improvement.
- As a Data Center Operations Analyst, you will be responsible for global infrastructure design, standards, operations and architecture.
- Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
- Take part in documentation and maintain a catalog of standards and best practices for data center operations.
- Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.
- 2 year's experience in data center operations, with year-on-year responsibility growth and a passion for progression.
- Perform hardware break-fix tasks within production environments.
- General understanding of data center facilities and infrastructure, including power, structured cabling, rack placement and security compliance.
- Experience of deploying pre-integrated racks, servers and network appliances including, installation, patching, cable management and asset labelling.
- Process oriented and experienced in process development
- Strong analytical skills with the ability to multi-task several issues.
- The flexibility to travel domestically and internationally from time to time.
- General documentation skills with particular emphasis on technical processes, standards and knowledge sharing.
- General understanding of networking/server architecture and hardware.
- Experience with vendor management in a data center environment.
- Knowledge and experience in ITIL process methodologies would be beneficial.
- Ability to work independently in a variety of situations.
- Excellent communication skills, customer focus, problem solving abilities, positive mindset.