Head of Operations
First Military Recruitment
- Derby
- Permanent
- Full-time
- Direct the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.
- Inspire excellence in the quality of service provided.
- Direct the area team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.
- Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
- Achieve financial, technical, safety and customer satisfaction targets agreed with the Chief Operating Officer.
- Lead delivery of operations in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. Support the on-site management of recovery from major incidents.
- Manage the development and implementation of safety, train performance and customer satisfaction initiatives.
- Lead real-time delivery of train performance and implement processes to deliver continuous improvement.
- Provide input to business plans, policies, standards and network strategies.
- Act as the Designated Competent Person (DCP) for both formal and local investigations / Report on accidents/incidents and undertake investigations as required.
- Undertake safety tours and set the framework for safety and work quality check within the team.
- Chartered member of relevant professional body or equivalent experience.
- Significant successful experience in operational management in a Safety Critical Industry.
- Recognised operational delivery leadership capability.
- Able to demonstrate in depth knowledge and experience of health and safety management and compliance management processes.
- Proven ability to influence decision making and build cross functional / cross company relationships.
- Proven track record of customer relationship management.
- Significant knowledge of rail industry.
- Successful experience of managing business unit financials.
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