From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.We now have an exciting opportunity to join us on a permanent basis, as a Policy Technician for our Financial Lines team. The team is part of Howden’s Specialty business, and the position is based from our HQ in the City of London.At Howden Policy Technicians provide technical and administration support across the broking team with their interactions with clients, producing brokers and underwriters, specifically providing assistance with the production of policy/cover documentation. The Policy Technician will work in conjunction with other members of the broking team to build documentation that is legally compliant and meets business requirements.This role has come about due to growth across the Financial Lines business and will serve increased demand for policy technician services. We’re therefore seeking a strong candidate with prior technical expertise and a well rounded understanding of the London Insurance market.People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Key areas of focusAssist in the creation of comprehensive broking, client and other types of documents.Checking of slips, quotes and indications to ensure accuracy.Ensure up to date records are always maintained on the Company systems for the teams.Interpret instructions and issues arising, and then implement actions according to policies and procedures.Produces reports / MI to inform decision-making and actions.Retain a high level of knowledge of policy wording / requirements to provide advice and guidance.Assist in the review of Client application and renewal documentation to ensure that information presented is comprehensive and accurate to allow brokers and underwriters to quote/confirm appropriate cover.Utilises specific references and systems, for example CRYTSAL and AXCO to ensure policy wording e.g. in relation to territory specific tax and legislative environments are adequately understood and appropriate.YouExperience in a similar role is needed, which is likely to be as a policy technician or account handler.Good technical knowledge of FCA regulations as they pertain to insurance intermediaries.Excellent understanding of processes and procedures within the insurance market.Attention to detail with ability to produce accurate documentation.Ability to work optimally within a team and answer queries from a variety of colleagues.Prioritisation and interpersonal skills.Self-motivated, able to work independently and use initiative.GCSE’s (or equivalent) including English and Maths crucial.A level Grade A-C (or equivalent).Progression towards gaining professional qualifications is desired, but not essential (CII).Our Culture: People FirstWe’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
An employee-ownership model
Aligned external investors
The trust and integrity born of friendship
Expertise
Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.Diversity & InclusionAt Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent
