Team Leader
SpinXpress
- McAllen, TX
- Permanent
- Full-time
- Base pay and competitive bonus program.
- Consistent, yet flexible, work schedules.
- Casual work environment.
- You will be an integral part of the organization and help drive our growth.
- A unique experience working with a startup in a consumer services industry that is about to blast off.
- Develop and Motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
- Create a workplace culture that is consistent with SpinXpress goals and identify the mission, vision, and values of SpinXpress.
- Recruit, interview, select, hire, and employ an appropriate number of people for your team.
- Coach, mentor, and develop team, including overseeing new employee onboarding.
- Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
- Handle cash management and transactions accurately.
- Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task List.
- Participation in and execution of promotional programs.
- Provide a consistent quality product to the customer while keeping costs low.
- Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
- Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
- Train employees in processing sales and upselling to customers.
- Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
- Empower employees to take responsibility and expect accountability with consistent feedback.
- Develop strategies that team members can use to better reach a project’s goal.
- Assign tasks to team members and validate completion.
- Determine the completion timeline and monitor progress to keep the project on track and on schedule.
- Communicate clear instructions to team members.
- Minimum of 2 years of leadership experience.
- On-the-job training.
- Excellent communication skills.
- Confidence and skillful negotiating skills.
- Strong organizational skills to give the team direction.
- Knowledge and experience with inventory management.
- A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
- Your schedule is flexible and will be willing to work holidays, weekends, evenings, and on-call when necessary.
- History of achieving and consistently exceeding professional goals.
- Enjoy being in a dynamic job where no task is above or below you.
About UsHere at SpinXpress, our Mission is to deliver a fun environment and experience while at work. Keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – That’s The SpinXpress Way!