Customer Relationship Manager - Data Privacy (FTE) F/M/X
Accor
- Issy-les-Moulineaux, Hauts-de-Seine
- CDI
- Temps-plein
- Manage and analyze incoming customer requests and complaints received by postal mail and email regarding personal data.
- Contribute to case handling in certain crisis situations.
- Take all necessary precautions to minimize legal and image risks for the Accor group.
- Provide support to operational coordinators for resolving sensitive cases.
- Be proactive in implementing processes to effectively manage certain situations.
- Possession of a degree in Hotel Management, Business School, Customer Relations, or experience in the tourism industry
- 3 to 5 years of experience in customer relations are required, ideally in handling customers' personal data.
- Proficiency in Salesforce, Résaweb, Luke, and/or the ALL loyalty program would be a plus
- Proficiency in Microsoft Office Suite
- Excellent communication skills in French and English are necessary (both written and spoken).
- Rigorous and organized Autonomous
- Excellent interpersonal skills
- Demonstrates strong teamwork, even remotely
- Capable of showing empathy; is a good listener
- Customer-oriented and legally minded; can remain calm in front of unsatisfied customers while respecting the rules set by the company and the GDPR.
- Shows a keen analytical and synthesis skills
- Able to anticipate a potentially problematic situation
- Able to provide/suggest solutions; demonstrates common sense and proactivity