Online Solutions Executive (Fixed Term Contract)

Diversity Travel

  • Manchester
  • £26,000 per year
  • Permanent
  • Full-time
  • 28 days ago
  • Apply easily
We are a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do.We are looking for an Online Solutions Executive based in Manchester to provide outstanding customer service and support to our clients, providing the assistance they require to successfully book their travel requirements using our online booking systems. Responsible for the managing the online process from the point of booking. This is a fixed term contract of 12 months to cover maternity leave. Some of the key tasks will include:
  • Fielding and resolving client enquiries via live chat, email and telephone
  • Monitoring the internal Helpdesk system
  • Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings
  • Fulfilling all reservations in our internal booking management system
  • Preferable GDS experience
  • Excellent written and verbal communication skills (fluent in Dutch and English)
  • Demonstrable self-motivation and personal discipline
  • Ability to achieve targets and meet deadlines
  • Willingness to learn and develop
  • Professional, polite and welcoming telephone presence
In return you’ll receive some fantastic benefits:
  • Salary up to £26k plus OTE Bonus
  • Excellent opportunities for progression in a fast-growing company
  • 31.5 days holiday (inclusive of bank holidays)
  • Option to buy or sell additional annual leave
  • Discounted staff travel
  • Pension
  • Life Assurance
  • Employee Assistance Programme
  • Season ticket loan
  • Cycle to Work Scheme
If you are interested in the Online Solutions Executive role and meet the criteria above then please get in touch – we would really like to hear from you! Our office hours are 8.45am – 5.30pm, Monday – Friday (1 weekend support in every 4 weeks) and a combination of Manchester office and home-working (in the UK) is available in this role.Welcome to Diversity Travel – We’re a leading travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page to learn more about us and what we do.We’re proud and passionate about what we do.We embrace diversity and treat everyone with respect and trust.We always look to improve our products, services and ourselves.We keep the customer at the heart of everything we do.

Diversity Travel