Technical Support Technician (US Remote)
Motorola Solutions
- Illinois
- Permanent
- Full-time
- Supports and configures the hardware and software used in customer implementations
- Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
- The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.
- High School Diploma or equivalent, Associates Degree is preferred but not required
- 1+ years of experience working in a customer support or tech support environment
- Microsoft Windows Server and Desktop Operating Systems (Active Directory)
- Microsoft SQL Server
- Web servers
- Virtualization Software
- Network Load Balancing and Clustering
- Network Services (DNS, IP, HOSTS, Routing)
- Hardware Blades and SAN’s
- Experience in the Information Technology field
- Excellent verbal and written communication skills
- Basic understanding of technical support centers
- Ability to work individually and within a team
- Ability and willingness to build upon existing skill sets
- Install, configure, and support Motorola Solutions software
- Install and configure required 3rd party software packages
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
- High School Diploma or equivalent
- 1+ years of experience working in a customer support or tech support environment
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!