Assistant Director, Registry Services & Policy Department
Accounting and Corporate Regulatory Authority
Singapore
Permanent
Full-time
14 days ago
What the role is:BE PART OF A HIGH PERFORMING TEAM At ACRA, we are always on the lookout for high performing individuals who share our aspiration of making Singapore the best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect. The future of our service deliver will focus on higher value work, enabled by digital solutions. We offer interesting and challenging work experience in Service Delivery and Design of Digital Services. You can look forward to opportunities to transform service delivery through leveraging new technologies deliver services that are customer-centric, data-driven, seamless and efficient. If you have what it takes, join us, and be part of the team to promote a trusted and vibrant environment for businesses in Singapore!What you will be working on:Service Delivery and Analysis • Provide advisory to customers' queries/feedback through different customer touch points and ensure that issues are resolved, and service standards are met. This may include overseeing and managing a team of officers. • Oversee and implement service recovery plans where needed • Adopt design thinking concepts to seek new opportunity areas and share actionable insights to automate/streamline the internal work processes or enhance service delivery to customers. • Proficient in statistical concepts and data visualization tools (e.g. Tableau, Power BI) to collect, organise and analyse data related to service operations. Design and Development of Digital Services • Develop and design customer service strategies and experiences through collaboration with cross-functional teams to implement projects to transform service delivery. • Lead in the review and implementation of service initiatives through use of appropriate methods (e.g. Agile Project Delivery Methodology) and technology tools. • Proficient in digital technologies (e.g. Artificial Intelligence, Automation) and able to coach and guide junior staff in the use of the digital tools. • Collate and analyse business and user requirements to plan and manage development / enhancement of e-Services/digital technologies. • Able to interpret data insights and recommend areas of improvements for our digital services.What we are looking for:
Professional qualifications in Business Management or related fields • Minimum 6 years of working experience, preferably has strong understanding of service delivery processes and best practices. • Good interpersonal, communication and writing skills, with the ability to motivate and inspire team members/peers for continuous learning, improvement, and innovation. • Good analytical thinking skills to solve problems and negotiation skills to manage stakeholders. • Organised, resourceful and able to work independently in a team environment. • Proactive in acquiring new knowledge and be adaptive to changes. • Experiences in development of chat bots, design thinking or automation projects will be preferred.
About Accounting and Corporate Regulatory Authority:At ACRA, we make Singapore a trusted and best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect. Join us to make a difference! We now have the following exciting career opportunity available. You may also visit our career page at https://www.acra.gov.sg/careers to find out more about other career opportunities.
