Dutch Speaking Order Support Specialists - Remote in Portugal
Recruitment Direct
- Porto
- Permanente
- Horário completo
- Responding to inbound calls from customers who have replied to a callback request sent by our team
- Conducting outbound calls (when necessary) to clarify information with customers
- Handle escalations from customer-facing colleagues and resolve complex issues related to online orders
- Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase
- Liaise with partners to resolve issues and achieve customer satisfaction
- Perform investigations to make decisions that impact customer and partner relationships
- Communicate with customers via phone and email to provide updates on issue resolution
- Strong attention to detail and accuracy in performing tasks.
- Ability to work under strict regulations and protocols
- Ability to investigate and resolve complex issues
- Strong communication and customer service skills
- Ability to work independently and make decisions that impact customer and partner relationships
LogicMelon