Dutch Speaking Order Support Specialists - Remote in Portugal

Recruitment Direct

  • Porto
  • Permanente
  • Horário completo
  • Há 27 dias
  • Aplicar facilmente
Dutch Speaking Order Support Specialists – Remote in PortugalRemote anywhere in Portugal€1298 per month grossOur client is recruiting Dutch Speaking Order Support Specialists, candidates can be located anywhere within Portugal mainland.Backoffice Responsibilities:The core of the role involves handling customer inquiries, including:
  • Responding to inbound calls from customers who have replied to a callback request sent by our team
  • Conducting outbound calls (when necessary) to clarify information with customers
Job Responsibilities:
  • Handle escalations from customer-facing colleagues and resolve complex issues related to online orders
  • Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase
  • Liaise with partners to resolve issues and achieve customer satisfaction
  • Perform investigations to make decisions that impact customer and partner relationships
  • Communicate with customers via phone and email to provide updates on issue resolution
Requirements:
  • Strong attention to detail and accuracy in performing tasks.
  • Ability to work under strict regulations and protocols
  • Ability to investigate and resolve complex issues
  • Strong communication and customer service skills
  • Ability to work independently and make decisions that impact customer and partner relationships
Overall, this role requires a high level of attention to detail, strong communication skills, and the ability to work independently to resolve complex issues.

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