IT Support Engineer

• Provide local and remote support to customers using the company's ticketing support system to effectively keep track, resolve and escalate issues inline the company's SLAs.
• Manage, monitor, maintain and support customer and in-house systems, applications, and infrastructure.
• Administer and maintain in-house and customer network equipment including firewalls, routers, and switches as well as IP telephony systems.
• Analyze logs and use the company's monitoring and alerting systems to identify, troubleshoot and resolve problems as well as for capacity planning.
• Contribute to technical lifecycle projects such as updating and patching of operating systems, equipment software/firmware and equipment replacements/upgrades.
• Update and develop scripts and tools to improve service delivery and automation.
• Deploy/install various IT systems and infrastructure.
• Fulfil any other duties relevant to the role assigned by the company's management.

• University/college degree in Computer Science, Engineering, or relevant subject.
• At least 1 year working experience in a similar position.
• Prior experience working with Microsoft on-premises and cloud technologies such as Hyper-V, Windows Server 2016 or newer (Active Directory, GPOs, DHCP, WSUS), Office 365, etc.
• Good knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, DNS, DHCP, routing, VLANs, etc.), at least to CCNA level.
• Previous experience working with VMWare virtualization technologies including ESXi, vCenter and ideally, VDI as well as Veeam availability and monitoring solutions.
• Good knowledge of Linux operating systems.
• Experience/knowledge of Cisco Unified Communications solutions and VoIP in general will be considered an advantage.
• Previous experience with SAN storage technologies, security products/solutions and network monitoring solutions will be considered an advantage.
• Active certifications in any of the required technology areas will be considered as an advantage.
• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability, and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner

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