Bank Account Management Administrator
Aztec Group
- Guernsey
- Permanent
- Full-time
- Assist Customer Service Teams in understanding account opening requirements and guide them through the process.
- Collect and verify necessary documentation for new account applications.
- Ensure strict adherence to regulatory requirements and internal account opening framework.
- Input customer information accurately into the system/bank forms, minimizing errors.
- Communicate effectively with internal teams to resolve any issues related to account opening.
- Ensure efficiency in the process and reduce processing times.
- Address and resolve any issues or discrepancies in account opening applications.
- Maintain organized and secure records of account opening documentation.
- Provide support to customers with inquiries related to their account opening status.
- Collaborate with internal stakeholders to ensure a smooth account opening process.
- Assist other team members with account opening applications and ensure best practices.
- Contribute to the ongoing improvement of account opening workflows and procedures.
- Uphold strict confidentiality standards in handling customer information.
- Utilize relevant banking software and technology for efficient account processing.
- Understanding of banking regulations and compliance standards related to account opening (AML/CDD)
- Strong customer service skills
- Meticulous attention to details
- Clear and effective communication skills
- Solution-oriented
- Effective organization skills
- Collaborative mindset
- Technology proficient
- Efficient time management
- Ability to adapt to changes in procedures and regulations.
- Consistent focus on accuracy and precision in data entry and documentation
- Competitive salary
- Discretionary bonus scheme
- Flexible, hybrid working
- Generous holiday allowance
- Pension scheme
- Private medical insurance, including eye care
- Permanent health insurance
- Life assurance (death in service and critical illness benefit)
- Worldwide travel insurance
- Ability to work abroad for up to 3 weeks per annum
- Regular social events
- Health and wellbeing programmes
- Significant investment into your personal and professional development