HELP DESK TECHNICIAN/ DESKTOP SUPPORT ( French Speaking)

• Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future)
• Prioritizing and managing many open cases at one time.
• Onboarding end users
• VIP support
• Global digital meeting support
• Meeting rooms support & video conferencing administration
• Rapidly establishing a good working relationship with all other professionals.
• Provision and administer Laptops, Mobile devices, user & mailbox & M365
• Software and hardware installations and procurement
• Stock level management
• Printer/Print service management
• Vendor liaison to procure assets / laptops & mobiles, SIM cards
• Administer the purchase requisition process to have a PO raised to vendors to procure assets
• Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
• Server room management. Basic networking skills
• Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept. members
• Contribute to team effort by accomplishing related tasks as needed
• Testing and evaluating new technology if necessary
• Keep up to date with the ever-changing specific software and operating systems.
• Monitoring and Alert system management
• Perform other duties as requested by direct & dotted reporting

• 1 to 3 (indicatively) years of experience in management and support of a company’s digital environment.
• Knowledge, even if not professional, of programming languages.
• Knowledge, even if not professional, of IoT environments
• MS certifications on client environment is a plus
• Mac OS management and use experience is a plus.

Kryptos Technologies limited