EUC L1 Support Engineer
DeRisk Technologies
- Guntramsdorf, Niederösterreich
- Unbefristet
- Vollzeit
- The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
- 2nd level technical focal point for client infrastructure & and desktop requests.
- Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure).
- Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
- Participate in IT project coordination.
- Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
- Support of active/passive network components.
- Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
- Management of service providers and outsourced resources.
- Collaborative with internal teams, project teams, and external companies
- Lifecycle management of hardware.
- Hardware provisioning / de-provisioning.
- Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
- Organizing and coordinating company events/trips where IT site support is required.
- car
- fuel card
- business mobile phone.