Field Support Engineer (m/w/d)
Panasonic
- United Kingdom
- Permanent
- Full-time
Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers' expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people's lives at home and at work, and move society forward.WHAT YOU WILL BE DOING
- Provide on-site field support for our partners and direct Panasonic customers in case of technical problems.
- Support new customers during the first pre-commissioning visit on-site to support the customer and guarantee correct system set up.
- Participate in central technical support for the service-partner-network in the respective region and/or area, together with a Field Support Engineer.
- Identify technical issues and develop solutions as the first level of escalation after the call-centre and service-partners.
- Engineer for refrigeration/air-conditioning or building technologies, master craftsman refrigeration/air-conditioning, certified craftsman refrigeration/air-conditioning, or similar
- Experience in the heating and cooling field (eg: hydraulics, laws, norms)
- Ability to apply technical data knowledge to provide sound analyses in order to drive results significantly and support respective management decision
- Understands impact of legislation and law regulations relevant to the business or function
- Willingness to travel
Hours: 37.5, Full Time
Location: UK support/remote
Role: Field BasedBenefits:
- Competitive salary + Bonus paid at managements discretion
- 26 days holiday (to increase with length of service) + Bank holidays
- Contributory pension scheme
- Life assurance 4x salary
- Income Protection
- Private Medical Scheme - subject to selection
- Access to Employee Assistance Program
- Other voluntary benefits such as dental insurance, partner life assurance
- Staff discount on Panasonic products
- 2 paid volunteer days
- Huge training portfolio
- Free on-site parking
Sonia Furtado
Building 3, Albany Place, Hyde Way,
AL7 3BT Welwyn Garden City
sonia.furtado@eu.panasonic.com