Field Services Engineer
Agilisys
- Weston-super-Mare, Somerset
- Permanent
- Full-time
- Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
- Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
- Do you want to have the opportunity to play a key role in our service delivery and be one of the faces of ICT.
- As a member of the Field Services, team you will play a key role in our service delivery and be one of the faces of ICT, so a professional appearance and conduct is of the highest importance along with the confidence to interact with all levels of staff.
- Working closely with ICT colleagues and business users you will ensure that all work is completed to the highest standards and within the agreed SLA and KPI targets.
- You should have a good understanding of Windows operating systems from Win10 and 11, Microsoft Virtual Desktop or other similar products as well as a good awareness of the Microsoft 365 stack and Active directory. You must be able to translate technical knowledge and fixes into easy-to-understand business language.
- Knowledge of corporate standard hardware, PC's, Laptops, Tablets, etc. and their configurations, as well as mobile telephony are a must and experience with Multi-Function Printing (MFD) and its associated software is an advantage.
- The team undertake office moves and fit outs/shutdowns, so a willingness to 'get your hands dirty' is important and the ability to think on your feet and manage a heavy workload are important.
- Knowledge of networks and infrastructure hardware, configuration and fault finding would be advantageous.
- Foster a collaborative approach by building and nurturing strong relationships with stakeholders, both within Agilisys and with external partners, to achieve shared goals and deliver exceptional outcomes.
- Embrace a culture of innovation and agility, proactively identifying opportunities for improvement and adaptation.
- Hardware support (laptops, desktops, tablets, docking stations / port replicators, printers and MFD's).
- Supporting of Windows 10-11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365 and all its associated elements.
- Troubleshooting of Corporate networks and Infrastructure.
- Experience of supporting a wide range of desktop applications within a corporate environment and their interaction with ICT systems.
- Use of windows deployment technologies.
- Proven ability in desktop and application support.
- Ability to remotely support end users where possible.
- A keen attention to detail mentality is essential.
- Good understanding of corporate networks and firewalls (no administration required but an understanding of how these impact field support areas).
- Supporting a wide range of staff levels and ICT competencies.
- Asset Management & Redundant IT Equipment processes.
- Experience with disk encryption software.
- Exceptional customer service skills'
- Ability to manage a fast paced, diverse set of requirements daily.
- Excellent all-round written and oral communication skills.
- Excellent problem-solving skills and the ability to drive on-time delivery of tasks.
- Qualified to at least ITIL V3 Foundation level with the appropriate certificate is an advantage.
- Excellent stakeholder management.
- Passion for innovation and a commitment to shaping the future of public services.
- Enhanced Pension Scheme
- Health Insurance
- Private Medical Insurance
- Life Assurance
- Access to exclusive discounts and offers through the company's “Perks at Work” scheme
- 25 days annual leave (with the option to buy more)
- Required