Infrastructure Service Lead (ISL) swing shift, weekdays
- Washington DC
- $68,900-124,550 per year
- Permanent
- Full-time
- Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
- Leidos offers many opportunities for career development and advancement.
- Learn more about the benefits we offer:
- Experience with interacting with customers to handle service inquiries and problems.
- Provide support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 environment on a swing shift schedule.
- Update operations and maintenance documentation for 24/7/365 personnel.
- Foundation of knowledge around AWS cloud services and the cloud ecosystem
- Experience with Tier 2 system administration
- Experience with Scripting/Automation
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Time management skills
- Strong oral and written communications skills
- Track record of working effectively within a team, and support to peers toward improved processes and results
- Experience with support ticket management systems
- Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
- Bachelor's degree with 6 years of relevant experience, Master’s degree with 4 years
- Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree.
- Due to the nature of the government contracts, we support, US Citizenship is required.
- TS/SCI with Poly required for position at start or TS/SCI and willingness to obtain a poly.