Customer Service Technician
Vistry Group
- Leeds
- Permanent
- Full-time
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Competitive contributory pension scheme
- Life assurance – 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Have a can-do attitude and right first-time approach.
- Excellent communication skills – and be able to remain calm under pressure or when faced with difficult customer situations.
- Excellent customer focus with construction-based knowledge
- Keen eye for detail and final finish and take pride in your work.
- General carpentry / making good shrinkage / painting and decoration/dry lining / tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors.
- Good mastic and sealant skills to accord with the NHBC consistent approach to finishes.
- Ad hoc duties as and when required from the Customer Service team.
- Knowledge of basic plumbing i.e. Ability to change a tap and diagnose minor plumbing issues.
- Capable of managing own workload and time in order to complete works in a timely manner.
- Confident phone manner
- Organised and self-motivated
- Awareness of Health & Safety
- Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1.
- To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit.
- To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
- To review defects lists and ensure that any materials required are collected prior to customer appointments.
- Ad hoc duties on closed site and assist with any customer ready inspection works when required.
- To assist Area Manager and Housing Association Partners to inspect and resolve End of Defect Period reported defects.
- Provide feedback on subcontractor quality issues.
- To organise and prioritise workload.
- Work as part of a team and provide support to the Customer Service Manager and Coordinators.
- Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards.