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Club Coordinator
MÜV Fitness
- Portland, OR
- $30,000-60,000 per year
- Permanent
- Full-time
- Properly manage and maintain gym operational budget.
- Responsible for managing and receiving orders for office supplies, printing & forms and small equipment.
- Responsible for the monthly Inventory process to be completed accurately and on time.
- Manages the retail sales procedures for the gym.
- Responsible for control of cash deposit and follows all Cash Management procedures.
- Responsible for tracking sales for all employees accurately.
- Responsible for ensuring all legal agreements are up to standard for the facility.
- Works in cooperation with General Manager to manage/process cancellations following procedures in place to retain members.
- Hires, trains, and supervises operation team associates for the Front Desk and Kids Club Departments
- Assists with managing the Housekeeping department and/or outsourced cleaning vendor.
- Responsible for managing disciplinary actions involving all gym level employees.
- Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, Guest passes, Membership Agreement completion with accuracy.
- Assists General Manager and Fitness Director with bi-monthly payroll to ensure all missed time punches are corrected and submitted on time with payroll signed off by indicated deadline.
- Communicates with General Manager regarding ways to improve Front Desk and Kid’s Club operations.
- Serves as Liaison with ownership assisting with member and/or operation issues.
- Responds to all member issues to ensure all member concerns are addressed in a timely manner.
- Provides and maintains the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
- Provide effective decision making regarding customer service issues.
- Plans and promotes special events for the gym on a monthly basis.
- Directs and controls all gym walk-through’s considering safety and cleanliness.
- Works in cooperation with General Manager and other management team members to properly document any member Incidents that happen within the gym.
- Must be available for phone calls and emergencies at all times.
- Ability to work outside normal work hours when dictated by work load.
- Other duties as assigned.
- 2-4 years of operations, customer service, retail, sales and cashier experience. 2 years of management and leadership experience is desired.
- High School Diploma or GED required.
- Understanding of Company policies, practices and procedures.
- Ability to handle challenging customer issues with patience, tact and professionalism.
- Excellent training skills.
- Excellent leadership and management skills.
- Basic computer skills.
- Must be able to communicate well.
- Excellent verbal and written communication skills.
- Requires the ability to stand or sit for up to 8 hours throughout the workday.
- Ability to lift up to 25 pounds.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Must be able to work under pressure and meet tight deadlines.
- Gym Membership
- Health Insurance
- 401K Plan