My client are looking to hire a front of house receptionist to join their busy team on a temporarybasis in Dublin 2. Candidates should have experience in a similar role and be available for an immediate start.Duties· Greeting visitors and staff members in a positive and friendly manner.· Assisting individuals who arrive to the office with queries.· Advising relevant staff of the arrival of their expected Visitor.· Receiving deliveries to the office and notifying the appropriate staff member· Helping colleagues to complete administration tasks.· Providing backup/ relief for staff dealing with management of incoming and outgoing post.· Scanning of complaint information to files on CMS.· Taking calls to the office main line number and providing callers with accurate and clear information about our service and or other bodies that they can contact if relevant.· Issuing templated responses to emails, with slight modification where appropriate.· Forwarding emails to other staff members or group inboxes where appropriate.· Facilities related tasks as may be requested from time to time.· Recording of call information to the appropriate files on the CMS system.· Recording of call data to CMS and or other systems.Skills· Good standard of computer literacy, comfortable using Ms Word, Ms Excel, windows operating systems· Good standard of written communication in a business style· Good standard of oral communication as phone communication with Complainants is required.· Ability to convey information in clear and accessible language, explaining information required in a manner that is easily understood· Excellent customer service skills, treating colleagues and customers with respect and dignityThis position is offered on a week to week temporary basis. €15.08p/hContact Ingrid on 015005922 for further information#CplOSMay24
