Technical Customer Service Advisor (Danish Speaker)

Blu Selection

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 28 días
Description:Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?Then this job in sunny and vibrant Barcelona might be for you!Your responsibilities and impact working as a Technical Customer Service Specialist will be:
  • Supporting customers with inquiries related to digital payment services, focusing on technical questions by phone, chat and email
  • Assist new customers with their account activation, transaction status queries and financial requests
  • Maintaining and updating the customers' accounts
  • Ensuring high-quality service and maintaining strong customer relationships
What's in it for you?
  • Type of contract: Indefinite
  • Fulltime, working hours are Monday - Friday 08-20 and Saturdays 10-14
  • Salary: 1500€ + performance bonus of potentially 200€ per month
  • The training/onboarding period 4 to 6 weeks, beginning with a 1-week initial training conducted in the office.
  • Equipment provided
  • Growing opportunities within the company
  • Events with the team
  • Free Spanish lessons
  • Constant training
  • International environment
  • Support from the company regarding NIE and SSN
Requirements:Skills, qualifications and interests you need to succeed in this role:
  • A native level of Danish and a good level of English
  • Having an interest in technical support and troubleshooting
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Being energetic, innovative and working proactively at a fast pace
  • Call center experience is preferred
Offer:Living in Barcelona: What to Expect:
  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities
Your Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

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