Customer Experience Leader Cardiff Excelsior Road
McDonald's
- Cardiff
- Permanent
- Full-time
Excelsior Road
Cardiff
United Kingdom
CF14 3ATMeet the teamThere's always support as you're doing the role. Crew MemberWe call ourselves family, we go out together, we work together and we play football together. Shift LeaderMcDonald's help me do the job I do by letting me be myself. Customer Experience LeaderShow transcript[00:01] My name is Chelsea. I have[00:03] worked here for three years and my role[00:06] is crew member.[00:08] Back when I started at McDonald's, I was[00:11] very quiet very withdrawn very within myself. I'm pretty[00:14] much sprouted into who I am today. On shift[00:17] I'm very much an energetic, jokey person. Like[00:20]I will use you have a laugh. I feel like I've been supported and valued[00:23] by people on shift. There's always gratitude going around.[00:27] And there's always there's always that support there as[00:30] well as you're doing the role.[00:32] Yeah, best thing the people, the customers.[00:36] Flexibility around what days you can't work, what days you can work.[00:39] Being able to do things with people in store like arranging to[00:42] maybe meet out and go the other places and just really having that[00:45] connection within the crew[00:48] at your store.[00:50] It's a very lovely thing to have.[00:52] I still have people that I talk to today that have left the store and[00:55] move on to different jobs for that that friendship stays there.[00:01] My name is Raymond. I'm a shift manager in[00:03] McDonald's. I've currently been working in the[00:06] store for roughly about 10 years now. My[00:09]role basically consists of coaching new area leaders[00:12] helping other shift managers with their role[00:15] when new crew members come in we'll always guide them[00:18] through what our expectation is, what targets we[00:21] need to reach today we'll always encourage them, at the end of the day we[00:24] started there. We know what it's like to climb the ladder. My favorite[00:27] thing about my role is getting to know people finding out[00:30] where you struggle, where can I step in and[00:33] go, you know what you're struggling in this area. Let me step in I'm going to[00:36] train you there. I can only speak for myself but in our store[00:39] that's what we do. We call ourselves family because we go[00:42] out together. We work together. We play like football together, but[00:45] then we all come together as one anyway.[00:02] My name's Roland.[00:03] I'm a customer experience leader[00:05] and I've been with McDonald's three and a half years now.[00:07] My role in McDonald's is looking[00:10] after the guests as they come in[00:12] and making sure that they're happy, uh, they want[00:15] to come again, and I think they deserve to be looked after.[00:18] I used to have my own business.[00:20] I used to have a fish and chip shop.[00:22] The reason why I chose McDonald's is, um,[00:24] after I sold my business, I basically wanted to semi-retire.[00:28] My wife and myself used to go into McDonald's once a week,[00:31] and that was our day at night.[00:33] And, uh, I just outta curiosity,[00:34] I thought I wonder owned what late working here.[00:37] So instead of retiring, I uh,[00:40] ended up working for McDonald's.[00:43] McDonald's helps me to do the job I do[00:47] by letting me be me.[00:48] That's what I love about it.[00:50] I don't have to be anybody else.[00:52] I can just walk in and be myself and look after people, look[00:56] after the guests on, on the dining area.[00:58] Tips for somebody starting at McDonald's.[01:01] I would say just be yourself.[01:03] Be natural and work to the best of your ability.[01:07] So what I'd like to think I could be able[01:09] to do in the future is to be able to work more[01:12] to the customer service side, to try[01:14] and train people up to help them[01:18] bring out the best in their selves.[01:20] I love the fact that I get the feedback of, of guests.[01:24] It just gives you a little bit of satisfaction.[01:26] The last four or five year have been absolutely brilliant.[01:31] What I'd say to anyone now is give it a go.Training and supportAt McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.BenefitsHoliday PayIn every role you will receive holiday pay, the amount may differ depending on the role and part time employees.Employee DiscountsDiscounts at hundreds of major high-street and online retailers.Pension SchemeIf eligible you will be enrolled onto our pension scheme.Performance ReviewsEvery year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.Flexible SchedulingWe offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.Service AwardsWe celebrate continuous service with rewards throughout your employment with us.Free MealYou'll be entitled to a free meal during your shift.Learning and DevelopmentAt McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance.Why work hereOur values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.