IT Helpdesk Advisor (German Speaker)
Blu Selection
- Barcelona
- 22.000-24.400 € al año
- Autónomo
- Tiempo completo
- Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
- Provide support to client's employees in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with client's 2nd level service organizations and external service providers
- A native level of German and an advanced level of English
- Having good knowledge/interest in Telemarketing/Sales
- Having good knowledge/interest in IT
- Preferably having previous experience in Outbound Sales and Business Development (not a must)
- Good self-organization and time-management skills
- Being a team player with high social competence
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Valencia for an international career and life experience
- Having a valid Spanish work permit (required).
- Full time 39 hours/week permanent contract: Monday to Friday 08:00 to 17:00 or 11:00 to 19:00
- Initial training (first 4 weeks): Monday to Friday from 09:00 to 18:00
- Salary 22.000 euros gross/year + up to 2.400 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Career development programs, specialized courses, and language classes
- Start date: 05.04.2024