Technical Account Manager
Hotelbeds
- Cancún, QRoo.
- Permanente
- Tiempo completo
- Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
- Bedsonline, exclusively serving the retail travel segment
- Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
- TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.
- Territory Growth/Development
- Work closely with direct sales to position and sell the company services and solutions to strategic customers - including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer-related technical requirements.
- Maximize product distribution from a technical perspective.
- Act as the technical point of contact for strategic business partners to help facilitate communication with clients.
- Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
- Lead all technical activities relating to key customer integrations only.
- Provide post-sales technical support and resolve customer cases.
- Verify KPIs targets are met at the highest quality.
- Analyze client performance and identify the optimization path moving forward
- Develop scripts to automate, monitor, alert, and report on the production environment.
- Meet sales targets by providing accurate technical solutions and optimization.
- Follow up and prioritize new acquisition requests by providing accurate technical support during the implementation.
- Ensure SLA for regional / segment assigned is accomplished, with no quality impact.
- Build and maintain, long-lasting KAM / SAM relationships.
- Build and maintain strong, long-lasting customer relationships.
- Development guidance to clients, for new or existing key features / business requirements.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Ensure the correct account set up, from the distribution point of view, as from the technical features developed, and credential distribution type.
- Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar
- Proven Strategic Technical Account Manager Experience
- Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
- Demonstrate problem-solving abilities and initiative.
- Knowledge of REST API, XML, JSON, and similar technologies
- Experience working with Databases & SQL
- Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle.
- Experience/knowledge with build management and continuous integration tools
- Experience in the Travel Industry is a plus