![Dunn-Edwards Corporation](https://logoimg.careerjet.net/59350cc7cddad51d5a43572286b25a87_mobile.png)
Customer Service Lead, CA 430.24
Dunn-Edwards Corporation
- USA
- $19.00-24.00 per hour
- Permanent
- Full-time
- A letter of recommendation from your manager.
- Applicants must be in their current position for a minimum of 90 days.
- Any Internal applicant who has received critical discipline within the past 6 months will be eliminated from consideration.
- Applicants must have received:
- Stores: 3.0 or higher on last quarterly or annual appraisal (whichever is most recent)
- Sales: 3.0 or higher on last annual or mid-year review (whichever is most recent)
- All others: 3.0 or higher on last annual performance appraisal
- To inform you about what is required to apply for this position.
- To inform you that HR intends its oversight of the process in order to:
- promote fairness and consistency so that all qualified internal applicants have an equal chance to apply.
- ensure compliance with the Job Posting Policy and all related provisions of the Employee Handbook.
- Internal applicants are preferred, although external candidates may simultaneously be considered.
- Not all internal applicants will be granted an interview for this position. The hiring manager reserves the right to determine (1) whether an internal applicant meets the qualifications for the position; (2) whether an internal applicant should be interviewed for either a non-management or management position; (3) whether an internal applicant should be interviewed in person, by telephone or a combination of the two. Such determination shall be made on a non-discriminatory basis.
- Not all vacancies will be posted. This especially applies, but is not limited, to senior management positions. Ultimately, whether any vacancy is posted is at the discretion of the hiring manager in consultation with the Vice President of Human Resources.
- A background check, including a satisfactory DMV check and drug screen, and other tests may be required for this position.
- The ideal internal applicant must live in the above geographical area or be willing to relocate at his/her own expense upon acceptance of this position (i.e., within 50 miles).
- Application Due Date: It is absolutely imperative that you submit all of your application materials no later than 5 p.m. on the closing date noted on the posting. (There will be no exceptions to these due dates and/or time requirements absent certain extenuating circumstances).
- You must inform the hiring manager if you will not be available for an interview due to a scheduled vacation or unscheduled leave during the job posting process or at the time interviews may be conducted. Your failure to so inform the hiring manager may result in your not being interviewed for this position.
- Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
- Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
- Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
- Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
- Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
- Utilize basic computer skills for various functions including opening and closing store procedures
- Clean and maintain all areas of store and equipment as assigned
- Assist with maintaining proper merchandise inventory levels
- Must have the ability to communicate clearly both written and verbal
- The ability to stock and merchandise products according to planogram
- Meet expectations of core competencies related to the position:
- Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
- Additional duties as assigned
- Must be able to legally drive company vehicle
- Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).