Customer Care Specialist - French or Spanish Speaking
FOREO
Zagreb
Stalni radni odnos
Puno radno vrijeme
Prije 21 dan
Personal Relationship Specialist - French or Spanish SpeakingLocation: Zagreb, CroatiaFOREO is a wildly innovative brand of 3000+ revolutionaries who opt for bold instead of boring every time. Our Swedish beauty-tech co. is forever hungry for something new—whether it’s a groundbreaking high-tech beauty product or an unorthodox way to work smarter. If breaking molds and challenging standards are your things, check out our jobs page at foreo.talentlyft.com/#home to see what’s available.REQUIREMENTSqualifications: a minimum high school degreeworking experience: up to 1 year of experience in the same or similar job key activities and responsibilitiesExcellent communication skillsExcellent english in writing and speakingExperience in customer care and Customer Care processes will be considered a plusExcellent French or Spanish in writing and speakingKEY RESPONSIBILITIESProvide a highly professional consumer experience by collaborating with consumers through various communication channelsSolve customer complaints and inquiries in a courteous and tactful manner while providing clients with accurate, timely and professional answersResolve consumer issues and complaints by identifying the cause of the problem and selecting the best solutionEstablish a customer relationship with consumersUse customer feedback and communicate with other teams to create better customer serviceProactive sales approach in every interaction with consumers to discover new sales opportunitiesReceive orders from B2C platforms and coordinate order status, dispatch date, product availability and communication with customers when neededCommunicate effectively with the logistics department regarding order statusSupport the sales team in their day-to-day operations and seeking new sales opportunitiesParticipate in marketing campaigns, track leads, and take advantage of cross-selling opportunitiesAll other activities according to Supervisor request on behalf of job position requirementsWHY FOREO?You will work for a global beauty and well-being brand that is the fastest-growing in its industryYou will be encouraged to bring fresh ideas to the table and experiment dailyYou will become part of a highly skilled and experienced international teamYou will participate in global and local campaigns and be able to influence their successYou will profit from a creative, knowledge-sharing, and stimulating environmentYou will have the possibility to grow and have the opportunity to take the most optimal roles and responsibilities in a fast-growing environmentIf we raised your interest and you think you might be a perfect match for our company, send your CV in English.Please note that only shortlisted candidates will be contacted.All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.www.foreo.com
