Principal Engineer, CSS Global SaaS & Apps Delivery, AM4HC
Oracle
- México
- Permanente
- Tiempo completo
- At least 10 years experience in a senior technical role within an IT support organisation
- Expert level expertise in Oracle software products
- Expert level expertise in one or more Oracle engineered systems products is desirable.
- Expert level in Cloud based services.
- Strong background and work experience in an IT support discipline
- Excellent written, verbal and presentation communication skills in English.
- Proven ability to work with English speaking customers.
- Excellent computer skills (spreadsheet, documents, presentations)
- Proven ability to work with Fortune 100 customers in pressured or escalation situations
- Excellent interpersonal skills and a collaborative working style
- Ability to challenge and debate issues of importance to the organization
- Persuasive with details and facts
- Delegate responsibilities effectively
- Experience in working internationally
- Continuous approach to self-improvement
- Degree in a relevant discipline or equivalent experience
- Maintain and develop own technical skills
- Maintain high levels of customer satisfaction
- Be aligned with both customer and TAM to ensure a service delivery within the contractual scope
- Keep a high level of service delivery quality (control, predictability and consistency)
- Maintain the operational stability of customer environments
- Ensure service delivery efficiency by pushing standardized processes and tools
- Communicate new growth opportunities to management
- Overall customer support and satisfaction
- Internal Customer Subject Matter Expert
- Technical Service Subject Matter Expert
- Lead technical resource for:
- Critical Incidents
- Problem Management
- Proactive Support
- Change Management
- Which includes being a United States Affirmative Action Employer