Reports complaints or problems to Team Leader / Assistant Manager if no immediate alternative / solution can be found.3. 确保销售员的态度始终是被接受的，并意识到酒店里总是存在着销售机会的。Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.4. 对酒店和当地的产品的知识要相当了解。Ensures a high level of product knowledge of hotel and local area.5. 确保始终提供高水准的服务。Ensures a high level of customer service is consistently maintained.6. 操作总机的控制台，呼叫系统，并与部门的计算机程序相联系。Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.