Senior Data Centre Technical Support Specialist
Seneca College
- Toronto, ON
- Permanent
- Full-time
- Provides support for systems operating systems and hardware, ensuring services are running within acceptable limits.
- Supports servers and equipment.
- Assists with virtualization software.
- Manages messaging and communication services and applications.
- Oversees data storage units.
- Offers support for IT infrastructure services, including but not limited to Directories, DNS, DHCP, NTP, and Radius.
- Manages system backup and recovery.
- Provides database support.
- Offers assistance with application and systems support.
- Supports web servers.
- Participates in the planning and execution of projects.
- Evaluates the required assigned tasks and submits the estimates to complete the effort.
- Plans project work packages and leads teams of resources.
- Reviews and validates work efforts completed by intermediate staff.
- Assists in the training and support of new and intermediate resources.
- Monitors Data Centre processing operations to ensure performance stays within acceptable limits.
- Analyzes performance and makes appropriate action recommendations.
- Installs and updates server operating systems and hardware components.
- Monitors Data Centre resources, including power management, cooling, and floor space.
- Coordinates vendor activities.
- Sets up, configures, and tunes servers.
- Manages documentation.
- Evaluates software update notices, including planning scheduled updates with impact analysis, recovery planning, and testing.
- Coordinates scheduled hardware updates and installations.
- System Security Management Support
- Sets up and maintains directory control.
- Supports ITS security initiatives.
- Applies security policies to Seneca data assets.
- Reviews logs for unauthorized access and usage.
- Other duties as assigned.
- Minimum of three (3) years of technical training for specific computer-related equipment or application and systems support.
- Eight (8) years of experience providing security systems and software support for multi–Operating System platforms.
- Required Tech Stack:
- VMware ESXi
- Microsoft SQL
- Microsoft Windows Server, including HyperV
- Microsoft Azure
- Microsoft Active Directory/Entra ID
- Experience in the following tech stack would be considered an asset.
- Redhat Linux
- Powershell
- HP Synergy
- Infoblox
- VMware Horizon
- Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
- Proficiency in leading project teams.
- Experience in project planning.
- Extensive knowledge of system or application software.
- Skillful management and tracking of IT Security Issues.
- Advanced skills in operating and modifying systems software, crafting/adjusting programs/scripts, and executing systems management functions.
- Strong organizational and time management capabilities.
- Exceptional written, verbal, and interpersonal skills.
- Providing on-call support for systems when required.
· A skills assessment will be administered as part of the recruitment process.