Customer Success Associate
K3 Business Technologies
- Waalwijk, Noord-Brabant
- Vast
- Voltijds
- Serve as a key point of contact for a number of customers, for all their customer success matters.
- Maintain strong client relationships and maintain high levels of customer service/satisfaction. Using an internal network of relationships to ensure customers queries or concerns are dealt with promptly.
- To ensure the CRM system is updated with customer information in a timely and accurate manner.
- Update and track account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare updates/reports on account status.
- Collaborate with team members to identify and grow opportunities.
- Assist with challenging client requests or issue escalations as needed.
- Develop trusted relationships with clients and internal stakeholders.
- Support and share/close opportunities to maximise profits.
- Identify opportunities within the existing customer base.
- Relevant experience in a customer success environment using telesales across a client base (outbound call experience preferable).
- Preferred experience within the Retail, but not essential.
- Experience of updating and maintaining CRM system records as part of the account management process.
- Professional approach to team and client relationships.
- Track record of delivering against targets.
- A passion for delivering great service.
- Good sales, interpersonal and problem solving skills.
- Emotionally resilient under pressure.
- Good written and oral communication skills.
- Works well to deadlines and under pressure.
- An attractive salary
- An ambitious and international working atmosphere
- Appealing secondary benefits