Junior Onboarding Specialist - German Market

• Onboard our new DACH customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
• Understand our client's problems and needs and gather their feedback.
• Share improvement points that can help us create the best customer journey and unlock the market.

• German expert speaker and professional English.

• Proactive: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial.
• Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
• Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• Previous experience in Customer related roles. But don't hesitate, with attitude it's just about learning, isn't it?
• Knowledge of Human Resources is a plus!

• High growth, multicultural and friendly environment 🤝

• Save expenses with

• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

• 20.000 € - 22.000 €
• 08005, Barcelona, Barcelona, España
• Product

Factorial