Associate, Change Control Specialist, Institutional Banking Group Technology, Technology & Operations
DBS Bank
- Singapore
- Permanent
- Full-time
- Be a main point of contact for Change communication ensuring that all stakeholders are aware of change related activity, scheduling coordination, process, procedure and communication of Changes.
- End to end processing of Change Request support model.
- Interdependency assessment on the up/downstream impact
- Ensure all change requests are supported with relevant documents and approval from relevant parties in timely manner.
- Work closely and provide guidance to Application/Project Managers/Platform etc to ensure that changes are auditable, downtime and that only correct, authorized and tested can be implemented into production.
- Manage multiple work streams and priorities to ensure smooth delivery.
- Run projects on the new requirements.
- Maintenance of a list of CRs list c/w application supported with the contact details and distribution list.
- Provide input for SLAs and KPIs to Management monthly internal reporting.
- Diploma / Degree in Computer Science or a related field involving Change Management Process, or equivalent technical practical experience.
- At least 2 years of experience in change management process and methodologies
- Strong Knowledge in various Change Control tools
- Good in project planning
- Experience in coordinating on the Change Control meetings and discuss the risk and impact of changes with the requestors and Application Managers.
- Excellent team player and has the ability to work effectively at all levels.
- Strong experience in excel and PowerPoint.
- Effective communication skills.