Planning Manager
JPMorgan Chase
- Edinburgh Midlothian
- Permanent
- Full-time
- Day to day manages and oversights of the Scheduling team and the real-time team
- Drives performance management across all team member as we strive for excellence
- Owns and is accountable of all outputs from Scheduling & Real-time
- Drives consistent and efficient ways of working across both teams
- Drives process efficiency across both teams
- Ensures all commination channels are open and daily/weekly/monthly meeting cadence is delivered with actions tracked and deadlines met.
- Faces off in to senior stakeholders on a daily basis to drive collaboration between Planning and the other areas of the business
- Owns and is accountable for all relevant systems and tools and optimisation there of
- Escalates issues to the Head of function as and when required. in a timely manner
- Financial Services Call/Contact Centre experience preferred
- Previous experience/exposer to all planning disciplines i.e. Forecasting, Scheduling & Real-time
- Strong skills in Microsoft Office products (Excel, Work, PowerPoint etc.)
- Previous experience of using Aspect WFM software, Call routing systems and real-time monitoring tools would be advantageous.
- Excellent written and verbal communication skills
- Excellent stakeholder management skills
- Excellent leaderships skills
- Ability to partner and work collaboratively with other teams across the business
- Demonstrated ability to influence people at a variety of levels