Customer Support Group Manager

Page Personnel

Melbourne, VIC
$140,000 per year
Permanent
Full-time

24 days ago
Apply easily

PageGroup changes lives for people through creating opportunity to reach potential.Our SuccessOur BrandsJoin PageGroupContactContact us todayIf you have any questions, we're here to help.Get in TouchFind Our OfficesSearchJob titleLocationSort bySalary MinSalary MaxCustomer Support Group ManagerMelbourne CBD Permanent AU$140,000 - AU$150,000 per year Work from Home or Hybrid

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Convenient CBD Location with Working From Home Hybrid Flexibility
$140,000 - 150,000+ super (pending experience)

About Our ClientOur client, a leading software platform for the property management industry, is on a mission to redefine industry standards through innovation. With a focus on fostering a culture of growth and empowerment, they're seeking a skilled Customer Support Group Manager to join their team.Job DescriptionThe main responsibilities will include but not limited to:

Lead, organise, and inspire a growing Customer Support Group
Possess a problem-solving mindset and collaborate closely with operational, product and technical teams to enhance the customer product experience.
Work with internal stakeholders to ensure continuous improvement in our customer service levels
Thrive in cross-functional teams within a dynamic work environment.
Serve as a mentor and escalation point for customer issues, ensuring swift and effective resolution.
Foster a positive and vibrant culture within the support group.
Analyse data trends to identify opportunities for efficiency improvements and establish internal feedback loops for ongoing enhancements.
Develop and maintain reporting tools and dashboards to monitor activity, uncover trends, and provide insights for long-term solutions.
Provide professional development, training, and mentorship to support team leads.
Uphold and surpass customer expectations in alignment with our service level agreements.
Define pathways for customers to self-serve, minimising the need for direct engagement, and take ownership of the support knowledge base.

The Successful ApplicantWe're in search of a passionate and energetic Customer Support Group Manager to lead and scale a high-performing team dedicated to delivering world-class support to our diverse user base. You are an experienced technical leader with 5+ years of team management experience in fast-paced customer support environments across multiple levels. Championing a customer-centric approach, you strive for excellence in every interaction and have a proven track record in building and leading customer-facing support teams. Your strong leadership, problem-solving, and analytical skills, coupled with your ability to collaborate across teams, makes you an ideal candidate. Success in this role requires a knack for optimising processes, achieving KPIs, and leveraging data to drive superior outcomes for our customers. Additionally, your experience in providing quality support for both B2B and B2C SaaS and/or other technology platforms, along with your strong planning, organising, and conflict resolution skills, will be invaluable in maintaining a positive and vibrant culture within the support group.What's on Offer- Permanent Full-time Role- Dynamic, innovative and growing business- $140,000 - $150,000 + super (pending experience)- CBD Location with WFH options HybridContactMonique WallQuote job refJN-042024-6401025Phone numberJob summary Function Specialisation What is your area of specialisation? Location Job Type: Consultant name Monique Wall Consultant phone Job Reference JN-042024-6401025 Work from Home Work from Home or Hybrid

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Diversity & Inclusion at Page PersonnelWe don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.Similar JobsSave JobMelbourne CBDPermanentAU$65,000 - AU$65,000 per yearSave JobDandenong SouthPermanentAU$60,000 - AU$70,000 per yearSave JobCanberraPermanentAU$90,000 - AU$110,000 per yearWork from Home or HybridSave JobAlexandriaPermanentAU$73,000 - AU$75,000 per yearSave JobAustraliaPermanentAU$50,000 - AU$55,000 per yearWork from Home or HybridSave JobMelbourne CBDPermanentAU$50,000 - AU$55,000 per yearWork from Home or HybridSave JobCheltenhamPermanentSave JobBanksmeadowPermanentAU$61,000 - AU$65,000 per yearWork from Home or HybridSave JobParramattaPermanentWork from Home or HybridAdd to home screenThis website has app functionality. Add it to your home screen for fast access and offline features.1) Press the share button2) Press 'Add to Home Screen'GeneralAccreditationsJobs by functionBrowse Jobs

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FunctionContactOur OfficesPage Personnel is a business name of Michael Page International (Australia) Pty Limited (ABN 58 002 872 264) and is part of the PageGroup.Registered office: Level 21, 9 Castlereagh Street, Sydney NSW 2000

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