Job Description (Posting). General Description Responsibilities :- - Adhering to SLAs - ITIL Processes awareness and adhering to - Reporting to the Track Lead / Team Lead / Shift Lead - Helping team members in case of Issues/Technical Problems - Handling tickets / requests - Troubleshooting technical issues - Ensuring that the processes are adhered to - Understanding of Multi-geo support environment - Responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Responsible for building / maintaining a test environment - Improves and maintains customer and employee satisfaction - Implementing new technologies and design changes - To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases - Work on value adding activities such Knowledge base update & management - To participate or contribute on EN business in creation of proposals to drive Service improvement plans. - Day-to-Day reporting tasks - Vendor co-ordination & followup Technical Requirements - SAP HANA, Netweaver, New Dimensional Technology, EP, XI, APO, SRM, CRM, ECC etc - Installing, Configuring and maintaining SAP HANA Servers - Required skill and responsibilities on SAP HANA skills, Ability to build new landscape - This role is responsible for performance, availability and scalability of the applications, and maintenance of the infrastructure. - Installation and activites like Upgrade, Migration, System Refresh, HANA HA/DR, ScaleUp and ScaleOut - TMS, Patching, Revision Upgrade, DAA, SLD integrations - HANA 1.0, HANA 2.0 administration and upgrade - Solution Manager integrations and Monitoring - HANA Homogenous /Heterogeneous System refresh Experience on Cloud Migrations and SAP Database Key skill - Implementing Backup/Restoration Strategy for 24x7 operation support, HANA Native and Backint Configuration - HANA database replication setup HANA Manual failover to replicated database - Service guard ( cluster for HANA database) Administration, Tuning HANA Database - HANA Table partitioning. HANA Scale-out and Scale-up administration. Table placement (export/import) in HANA (Scale-out node). - HANA Database rename. Moving HANA database from one host to other - Strong Experience in Upgradation(SPS & EHP), Installation & Migration, Strong troubleshooting, analytical, problem- solving skills - Start/stop, Fine tuning, Process overview at OS level - Troubleshooting issues related to delta merge. Embedded statistics server switch, HANA embadded webdispatcher configurations. - Applying patches/upgrades to maintain security level - Assist in implementation of Data centre consolidation - Perform H/W & performance monitoring and implement recommendations - Responsible for creating and applying roles, profile and audit to the environment - Handelling SOX systems and Compliance, HANA Security, User Administration - HANA License Adminstration, Reporting on SystemDB and Tenant - Candidate will participate in all aspects of SAP HANA Security including but not limited to security architecture, C48segregation of duties (SOD) analysis, and transports decision processes. Soft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High Qualification B-Tech Skill (Primary) CFS-Platform Engineering-SAP BASIS
